Refund policy

Return & Refund Policy

Thank you for shopping with us. We strive to ensure you are satisfied with your purchase. If you are not completely happy, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned with all original packaging, tags, and accessories.
Include proof of purchase (order confirmation or receipt).

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Clearance or final sale items
Personalized or custom-made products
Perishable goods
Intimate or hygiene-related products (where applicable)

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or the wrong item was shipped. If you need an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless:

The item received is damaged or defective.
We shipped the wrong item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow our standard return process.